Shipping policy

Shipping Policy

Last updated: July 11, 2026

Thank you for shopping with Bare Glow. We're committed to getting your order to you as quickly and safely as possible.

Shipping Locations

We currently ship to New Zealand addresses only.

At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, product launches, or promotional events, processing times may be slightly longer. If there is a significant delay, we'll contact you using the email address provided with your order.

Shipping Times

Once your order has been dispatched, estimated delivery times are:

North Island: 1–3 business days
South Island: 2–5 business days
Rural addresses: Please allow an additional 1–3 business days.

Delivery timeframes are estimates only and may vary depending on your location and the courier service.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address.

Any free shipping promotions will be clearly displayed on our website when available.

Free Local Pickup

We offer free local pickup for customers in the Franklin area. Select "Free Local Pickup" at checkout, and we'll contact you after your order to arrange a convenient pickup time and location.

If this option is selected by customers outside the Franklin area, we'll contact you to arrange standard shipping instead.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with tracking information (where available) so you can follow your parcel's journey.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible at bareglowtallownz@gmail.com. While we'll do our best to update your details, we cannot guarantee changes can be made once an order has been processed or dispatched.

Bare Glow is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Delays

While we work hard to dispatch orders promptly, delivery times are outside of our control once your parcel has been handed to the courier.

Bare Glow is not responsible for delays caused by courier services, weather events, natural disasters, public holidays, or other circumstances beyond our control.

Lost or Damaged Parcels

If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible at bareglowtallownz@gmail.com.

To help us investigate, please include: