Returns & Refund Policy

At Bare Glow, we want you to be happy with your purchase. If you need to return an item, we're here to help.

Returns

We have a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. Proof of purchase is required.

To start a return, please contact us at bareglowtallownz@gmail.com.

Returns should be sent to:

Please contact Bare Glow via email to arrange return address.

Please note that customers are responsible for the cost of return shipping unless the item is faulty, damaged, or we sent the wrong product.

Items returned without first contacting us and receiving return instructions will not be accepted.

If you have any questions about a return, please email us at bareglowtallownz@gmail.com.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or you receive the wrong product, contact us as soon as possible so we can resolve the issue.

To help us assess your claim, please include:

• Your order number

• A description of the issue

• Clear photos of the product, the packaging, and any damage

If your claim is approved, we will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or altered unless they are faulty.

We also cannot accept returns for:

• Gift cards

• Clearance or Final Sale items

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Allergies & Sensitivities

Our products are made using natural ingredients. Please read the ingredient list carefully before purchasing.

As individual skin types and sensitivities vary, we cannot offer refunds or returns for allergic reactions or skin sensitivities unless the product is found to be faulty or incorrectly supplied.

If you have known allergies or concerns about any ingredient, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return your eligible item for a refund (once approved) and place a new order.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to a faulty, damaged, or incorrectly supplied item.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at bareglowtallownz@gmail.com.

Your Rights

Nothing in this Returns & Refund Policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law.